Shipping
Shipping is free on all orders to customers within the continental USA. To ship to AK or HI, please contact us directly at support@nonstopswim.com.
Want to know about our Returns Policy? Read more here.
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we check to confirm that your order is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you directly via email to see if alternate arrangements can be made.
Order Shipment
If your order is in stock, it will ship between 3 and 10 business days from the date of your order. We will reach out to you directly if there is a delay.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the email address you provided when checking out.
If you do not receive shipping confirmation from us within 10 business days of your order feel free to follow up with us at support@nonstopswim.com.
Shipping delays happen, and we will be as transparent and upfront as we can be when we experience one- especially during our busy season. We can't be held liable for these delays- but we want you to know: we're on your side and want you to be informed and happy, plain and simple!
International Orders
Please be aware that our products are made specifically for the USA market. Please check your voltage requirements before purchasing an item that uses electricity.
Our products have generally not been certified for use with other countries electrical safety standards, but all of our products are certified to USA standards.
We will happily ship our fantastic products to international customers. To properly accommodate the wide variety of product dimensions, we will provide a precise shipping quote for you on request.
If you are happy with our shipping quote, we will prepare an order and payment through our secure online payment gateway.
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery, you are required to immediately take photos of the damaged packaging or products inside the packaging.
If your item(s) arrive damaged, please send photos to support@nonstopswim.com and then visit our Returns page to submit your return claim online.